Status of artwork: Please let us know whether you have the artwork available and send images of the front and back of the artwork within 2 days of purchase.
Please note that if we do not hear from you within 4 days of purchase, your order will be cancelled.
Limited edition prints: Please provide us with the edition number.
Prepare for packing: Please refer to the Packing Manual for packing instructions.
When packing is completed, we will need photos of the images and the following information via the form: https://forms.gle/1Z96KUWs1SotvBrb8.
Pickup address
Phone number
Desired pickup date and time(*Depending on your pickup address, the DHL pickup service may not be available. If so, please contact the DHL facility and take the package there to ship it.)
Package measurements (Width x Height x Depth and weight)
After confirming the condition of the packaging, we will send you the shipping address information and ask you to make shipping arrangements.
We would appreciate it if you could pay the postage in advance.
After delivery, please take the image of the shipping charge, tracking number, and tracking service URL and send it to us via email.
We will track your artwork until it's delivered to the customer safely.
